FAQ
Is your site safe and secure?
Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by large banks around the world.
When can I expect my items?
Our products are produced on demand so it depends. Maybe in a few days, maybe not for a few weeks. All items usually get printed and shipped less than 10 business days after you ordered. Once we ship your order, it should get to you in a few days (United States) or a few weeks (everywhere else). We’ll send you an email when it ships. If you're still not sure, you can Contact Us at info@freedomandlibertee.com
We're happy to clear things up.
How much is shipping?
We offer affordable (and FAST) shipping, starting at just $4.90. We offer awesome discounts on shipping when you order more than one item!
I didn't receive an Order Confirmation Email after my order?
If you have not received an Order Confirmation Email, please check your Spam Folder. If you did not receive it, please feel free to contact us if necessary at info@freedomandlibertee.com
Do you ship outside of the US?
Yes. We also ship to Canada.
Can I return or exchange my items?
Unhappy with your products? We'll take them back! We have a 30-Day Return Policy.
If you'd like to submit a return / exchange request, please contact us at info@freedomandlibertee.com for an RMA number.
How do I Cancel an Order?
An order may be canceled within 24 hours of ordering. If you decide you want to cancel an order, send us an email at info@freedomandlibertee.com
with the order number.
If it has been more than 24 hours, we may not be able to cancel the order since it may already have been sent to production. If that's the case, you may have to wait for the order to arrive to send it back for a refund. Sorry for the inconvenience.
What is my Order Number?
You should receive an email with your order number after you place your order. If you did not receive this email, please check junk or spam folders. If you still cannot locate it, feel free to contact us at info@freedomandlibertee.com
What forms of payment do you accept?
We take Visa, Mastercard, American Express, Discover.
How are your shirts printed?
We use DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink to the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.
I ordered 2 items, why did I only receive one?
Since we are not like any of the other companies around, when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
What does "Being Processed" mean?
We have received your order and are printing/ quality checking and are preparing your order for shipment. If your order has been processing for more than two days then the time is out of stock and we are awaiting the arrival of more.
Oh no, I messed up my shipping address and/or shirt size! Can I change it?
If this happens to you, just email us as soon as you can at support@freedomandlibertee.com we MIGHT be able to care. However, we can't make any promises.
All of our items, especially shirts are printed on demand so we usually start immediately after you order and it ships out the same day.
If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
Tell me more about your items.
Our library is updated regularly with the most exclusive items. There’s a lot of exclusive items out there and we want to bring the best to this site and showcase them in our gallery for your viewing pleasure.
How can I get in contact with Freedom and Libertee?
For all customer service inquiries, contact us at
DISCLAIMER: Neither the U.S. Marine Corps nor any other component of the Department of Defense has approved, endorsed, or authorized this website.
This Web site is not an official U.S. Marine Corps (USMC) site. To reach the official USMC Web site, please go to www.marines.mil.
